Do you have guest rooms with Jacuzzis?

We have King room mini-suites and two-room suites that feature Jacuzzis and fireplaces.

Do you have microwaves and refrigerators in your guest rooms?

All guest rooms are outfitted with microwaves and refrigerators for our guests convenience.

Do you have an exercise room?

Our exercise room, the Holly Fitness Center, is located on the second floor, and features two treadmills, two stationary bikes, and two elliptical machines. The exercise room is open from 6 a.m. to 11 p.m.

Do you have Internet access for guests? Is there any cost?

We offer wired and wireless Internet access in all guest rooms, free of charge.

Do you have an elevator?

We have two main elevators and a pool elevator.

What other amenities do you offer?

Please visit our amenities section in the website.

Is your hotel handicap accessible?

The Inn at Christmas Place is fully compliant with all current ADA regulations. We have eight designated handicap-accessible guest rooms, four of which are equipped with roll-in showers.

Do you have pay-per-view movies?

We do not offer pay-per-view movie channels. We have a selection of family-friendly Christmas movies for free check-out from the front desk. These can be played on the DVD player located in each guest room. The television lineup includes HBO.

What time do you put the cookies out?

Santa shares his cookies with our guests nightly from 8:30 p.m. to 10:30 p.m. at the front desk.

What is on your Breakfast menu?

Served daily from 7 a.m. to 10 a.m., our hot items may include scrambled eggs, ham, sausage, biscuits, gravy, hash browns, made-to-order omelets, hot and cold cereals, doughnuts, bagels, toast, yogurt, orange and apple juices, milk, and four kinds of coffee. Breakfast items are subject to change.

Do you sell the Christmas coffee?

We do sell our special house blend, Cozy Christmas Coffee, as well as other retail items which are available for purchase at our front desk.

What days will Santa be at the Inn?

Santa is here regularly every morning except Wednesday and Sunday. He has concerts in the lower lobby on Tuesday, Thursday, and Saturday evenings.

Occasionally Santa has to fly back to the North Pole for emergencies, so please call the hotel directly to verify his schedule.



What time is Check-in and Check-out?

Check-in is at 4 pm and Check-out is at 11 am.

Do you accept pets?

Although we love our pets, we do not accept pets as guests at The Inn at Christmas Place. We can provide contact information for local kennels that will board pets. Service dogs as recognized by the ADA are accepted.

Do you have smoking rooms?

We are a smoke-free hotel and do not allow smoking OR vaping in any of our guest rooms or public rooms. However, we provide a designated, covered gazebo with seating to accommodate guests who smoke.

Do you have something printed with your rates?

We do not publish a rate sheet; however, you may view rates and room availability up to one year in advance on our website. Click here for reservations information.

Do you offer group rates?

Depending on availability, we may offer group rates for 10 or more reserved rooms. Please call our group sales office at 865-868-0530 to discuss your dates of travel and party size. You can also visit our Groups section for more details.

Do you have a waiting list for reservations?

We do not keep a waiting list. However, you may check online or call our reservation line at 1-888-465-9644 any time to check room availability and rates. Our reservationists are available 24 hours a day.

What is your cancellation policy?

For January through September reservations, cancellations should be made 72 hours prior to the scheduled arrival date.

Cancellations inside the 72 hours are subject to a charge for the first night’s rate plus tax.

For October, November and December reservations, Cancellations should be made 30 days prior to the scheduled arrival date.

Cancellations inside the 30 days are subject to a charge for the first night’s rate plus tax.

How far in advance can I make a reservation?

Guests are able to make a reservation a year out from the current day. If you visit us on November 3, 2019 you are able to make reservations as far out as November 3, 2020. Reservations can be made on our website or by calling 1-888-465-9644

If there are activities happening before we check in, can we still participate?

You are more than welcome to participate in any of the hotels activities that are happening the day of your check in. Simply stop by the front desk and they will add you to the list if a reservation is required for the event.

Do you charge for the reservation at time of booking?

For reservations we charge the FIRST NIGHT as a deposit. The remainder of your balance will be due at check-in.


The Property

Where are you located?

The Inn at Christmas Place is located at traffic light 2A on the Parkway (US441) in Pigeon Forge, Tennessee. We are directly across the parkway from our sister property The Incredible Christmas Place . Get driving directions ›

Why can't I find you in my GPS?

Christmas Tree Lane is not currently found in most GPS systems. Enter the following address in your GPS:

2470 Parkway, Pigeon Forge, TN 37868

This is the address for The Incredible Christmas Place, which is directly across the street from The Inn.

What hours are the pools open?

The indoor pool and hot tub are both open 24 hours a day.

The outdoor pool is open 8:30 a.m. to 12 a.m. midnight in season (mid April through September depending on weather). If there is lightning in the area, the outdoor pool will close until the storm passes.

When does your outdoor pool open and close for the season?

Typically, the outdoor pool opens in mid April and closes at the end of September, depending on the weather.

Are all the rooms decorated for Christmas?

All guest rooms are decorated in a Christmas motif. They feature Christmas colors and Christmas decor including wreaths, throw pillows, and winter scene artwork. Our mini-suites and two-room suites are each decorated in a specific Christmas theme.

Do all the rooms have balconies?

Not all rooms have balconies; however, we do have several guest rooms with balconies.

What direction do the guest rooms with balconies face?

Our balcony rooms are located throughout the hotel and face the courtyard and gardens, the mountains, our parking lot, and the side street.

Do you have a shuttle? Does the trolley stop at your hotel?

We do not have a hotel shuttle. The Pigeon Forge Trolley has several stops just a few steps from our front door. The closest is across the parkway, next to The Incredible Christmas Place.

How old is the Inn?

The Inn was built in June of 2007 and we have made it a priority to keep our property looking better than the day we opened.

Are you decorated for Christmas all year?

We stay decorated for Christmas 365 days a year! Our decor changes every year, so if you visit us annually we will have fresh decorations up. Our outdoor decorations and lights will be up from the first week of November through the end of February. We refer to this as Winterfest, and we have a kickoff event every year to get in the holiday spirit. Our outdoor decorations include lights on the trees, lit garland on the balconies, and a few displays around the property.

Why are your outdoor lights not up all year?

Each year we have to remove the lights from our trees outside because the trees have to grow. We also like to give our guests new decorations and new light color combinations each year.  In order to provide the best displays we need to remove the lights prior to spring, allow the tree to grow through the summer, and we will begin relighting in the fall.


Discounts & Packages

Do you offer any room package deals?

We do not offer packages, however we do have gourmet snack baskets available to add to your reservation. We are happy to have these in the room waiting upon your arrival. We also have toy/snack baskets for kids!

Do you have government rates?

We do not currently offer government discount rates.

Do you offer senior discount rates?

We gladly offer a 10% discount for members of AARP. Show your membership card at check-in to receive the senior discount on your room rate. Discounts cannot be combined or used for promotional offers or packages.

Do you offer military discount rates?

We gladly offer a 15% discount for military service members, active or retired. We thank you for your service to our country. Discounts cannot be combined or used for promotional offers or packages.

How does your Elf Rewards Program work?

  • Earn $10 in rewards credit for every $300 (pre-tax) spent at the hotel on a room stay or on retail purchases at the Inn.

For more specific details, please visit

Do you run specials?

We offer specials periodically throughout the year. Click HERE  to view all current offers and check room availability.


Special Occasions

Can I have flowers or a special treat waiting in our room or delivered during our stay?

Absolutely! We offer gift basket deliveries for any occasion! Please call the reservation desk, and our associates will be happy to help you. We will recommend you to our local florist who will be able to better assist you in choosing the perfect arrangement!


Local Attractions

Are there restaurants nearby?

There are several restaurants both adjacent to and very near the hotel.

Can I buy show tickets at your hotel?

The Inn is happy to partner with Dollywood and Dolly’s Splash Country and we can purchase your tickets here on property. This means no standing in line when you arrive! We do not sell or book tickets for other outside attractions; however, we are more than happy to assist you by offering suggestions or passing along coupons (when available). We want you to enjoy your time here in Pigeon Forge, so please let us know if we can help!

Where is Cades Cove

Located in the Great Smoky Mountains, Cades Cove is a beautiful valley full of wildlife, hiking trails, and historical buildings. Visit the link below to read more about Cades Cove and to view a map of the area.

Where can I find the Trolley schedule and routes?

Please click the button below for all trolley schedules and routes:

Trolley Info

How far is it to Cherokee, NC?

From the Inn, it takes about an hour and a half, or 45 miles to reach Cherokee.

Follow US 321N or Pigeon Forge parkway to Gatlinburg Bypass in Gatlinburg. (6.5 Miles)

Follow Gatlinburg Bypass to US 441S (3.6 Miles)

Drive to US 441N in Cherokee (32.6 Miles) 

What is the highest peak in the Great Smoky Mountains National Park?

Reaching 6,643 feet, Clingmans Dome is the highest peak in not only the Great Smoky Mountains, but in all of Tennessee.

Where is Smoky Mountain Knife Works?

The physical address is 2320 Winfield Dunn Pkwy, Sevierville, TN 37876

To reach the store from the Inn, continue on 321 (or main parkway) towards Sevierville. Take North Parkway towards Winfield Dunn Parkway. The store is on your left before reaching a bridge.

Where is Bush's Baked Beans?

When leaving the Inn, Turn right onto the main parkway, in about 2 miles turn right onto Collier Dr. (Walmart is on your left). In 1.5 miles turn left onto Veterans Blvd. In about 2 miles turn right onto Dolly Parton Parkway. Bush’s Beans is about 13 miles on your right.

Address: 3901 US-411 Dandridge, TN 37725

Where can I get a marriage license?

Please visit the link below for all information regarding obtaining a marriage license.

When is the best time to see the leaves change in the Great Smoky Mountains?

The Smoky Mountains are a magnificent sight in the Autumn months. While visitors can begin to see change as early as the first of October, the peak time for viewing the beautiful warm colors, is mid-October.

How far is it to Biltmore Estate?

From the Inn, it is approximately 90 miles and nearly 2 hours driving time. The fastest route is to reach US-411 N and take I-40 East to US 25 N towards Hendersonville Rd in Asheville. From here take exit 50 and you will end up minutes from the Estate.

How do I get to Gatlinburg?

From Christmas Tree Ln, turn left onto US 441 S (Parkway) in about 8 miles you will be in Gatlinburg.

Where is the Arts and Craft Community?

There are many artisans in Gatlinburg, and several can be reached along an 8 mile loop that runs from US 321N (East Parkway) to Glades Rd to Buckhorn Rd.

To reach US 321N, drive into Gatlinburg from the main parkway here in Pigeon Forge, turn left at traffic light #3 in Gatlinburg. On this road you will pass shops on your left and then at traffic light #3a Glades Rd, turn left. This road contains several artisans. At the end of Glades Rd. turn right onto Buckhorn Rd. This road will loop back to US 321N. Turn right to head back to town.

How far is the hike to Grotto and Laurel Falls?

Grotto Falls and Laurel Falls

Round trip: 2.6 miles for each trail

Time: 2-3 hours round trip for each trail

Level of difficulty: Moderate

When is the Gatlinburg Craftsmen's Fair?

Gatlinburg holds a Fall Craftsmen’s Fair in the downtown Gatlinburg Convention Center. Please see the link below for updated information.

Where can I buy a fishing license?

The website below will direct you in obtaining a fishing license.

How many people live in Pigeon Forge?

As of 2016, there are approximately 6200 people living in Pigeon Forge.

As of 2015, Sevier County’s population is about 96,000.

How did Pigeon Forge get it's name?

Pigeons were very popular inhabitants of the land once upon a time. Hence, the first part of Pigeon Forge’s name. The second part is named from an industry that was also prevalent in East Tennessee-besides farming and lodging-and that is iron. A man named Isaac Love built an iron forge along the Little Pigeon River, and the family later expanded into the milling business. The milling business eventually outran the iron forge, but it was important to remember the history of what started the community and that is where we get Pigeon Forge.

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