TOPIC:

Amenities

Do you have guest rooms with Jacuzzis?

We have King room mini-suites and two-room suites that feature Jacuzzis and fireplaces.

Do you have microwaves and refrigerators in your guest rooms?

All guest rooms are outfitted with microwaves and refrigerators for our guests convenience.

Do you have an exercise room?

Our exercise room, the Holly Fitness Center, is located on the second floor, and features two treadmills, two stationary bikes, and two elliptical machines. The exercise room is open from 6 a.m. to 11 p.m.

Do you have Internet access for guests? Is there any cost?

We offer wired and wireless Internet access in all guest rooms, free of charge.

Do you have an elevator?

We have two main elevators and a pool elevator.

What other amenities do you offer?

Please visit our amenities section in the website.

Is your hotel handicap accessible?

The Inn at Christmas Place is fully compliant with all current ADA regulations. We have eight designated handicap-accessible guest rooms, four of which are equipped with roll-in showers.

Do you have pay-per-view movies?

We do not offer pay-per-view movie channels. We have a selection of family-friendly Christmas movies for free check-out from the front desk. These can be played on the DVD player located in each guest room. The television lineup includes HBO.

What time do you put the cookies out?

Santa shares his cookies with our guests nightly from 8 p.m. to 10 p.m. at the front desk.

What is on your Breakfast Buffet?

Served daily from 7 a.m. to 10 a.m., the buffet usually features scrambled eggs, ham, sausage, biscuits, gravy, hash browns, made-to-order omelets, fresh-made Belgian waffles, hot and cold cereals, Krispy Kreme doughnuts, bagels, toast, yogurt, orange and apple juices, milk, and four kinds of coffee. Breakfast items are subject to change.

Do you sell the Christmas coffee?

Santa’s White Christmas Coffee, as well as other retail items are available for purchase at our front desk.

What days will Santa be at the Inn?

Santa is here regularly every morning except Wednesday and Sunday. He has Story time in the lower lobby on Mondays and Fridays, as well as concerts in the evening on Tuesdays, Thursdays, and Saturdays.

Occasionally Santa has to fly back to the North Pole for emergencies, so please call the hotel directly to verify his schedule.

TOPIC:

Reservations

What time is Check-in and Check-out?

Check-in is at 4 pm and Check-out is at 11 am.

Do you accept pets?

Although we love our pets, we do not accept pets as guests at The Inn at Christmas Place. We can provide contact information for local kennels that will board pets. Service dogs as recognized by the ADA are accepted.

Do you have smoking rooms?

We are a smoke-free hotel and do not allow smoking in any of our guest rooms or public rooms. However, we provide a designated, covered gazebo with seating to accommodate guests who smoke.

Do you have something printed with your rates?

We do not publish a rate sheet; however, you may view rates and room availability up to one year in advance on our website. Click here for reservations information.

Do you offer group rates?

Depending on availability, we may offer group rates for 10 or more reserved rooms. Please call our group sales office at 865-868-0530 to discuss your dates of travel and party size. You can also visit our Groups section for more details.

Do you have a waiting list for reservations?

We do not keep a waiting list. However, you may check online or call our reservation line at 1-888-465-9644 any time to check room availability and rates. Our reservationists are available 24 hours a day.

What is your cancellation policy?

Cancellations should be made 72 hours prior to the scheduled arrival date.

Cancellations inside the 72 hours are subject to a charge for the first night’s rate plus tax.

How far in advance can I make a reservation?

Guests are able to make a reservation a year out from the current day. If you visit us on November 3, 2017 you are able to make reservations as far out as November 3, 2018. Reservations can be made on our website or by calling 1-888-465-9644

If there are activities happening before we check in, can we still participate?

You are more than welcome to participate in any of the hotels activities that are happening the day of your check in. Simply stop by the front desk and they will go ahead and give you a wristband.

TOPIC:

The Property

Where are you located?

The Inn at Christmas Place is located at traffic light 2A on the Parkway (US441) in Pigeon Forge, Tennessee. We are directly across the parkway from our sister property The Incredible Christmas Place . Get driving directions ›

Why can't I find you in my GPS?

Christmas Tree Lane is not currently found in most GPS systems. Enter the following address in your GPS:

2470 Parkway, Pigeon Forge, TN 37868

This is the address for The Incredible Christmas Place, which is directly across the street from The Inn.

What hours are the pools open?

The indoor pool and hot tub are both open 24 hours a day.

The outdoor pool is open 9 a.m. to 10 p.m. in season (mid April through September depending on weather). If there is lightning in the area, the outdoor pool will close until the storm passes.

When does your outdoor pool open and close for the season?

Typically, the outdoor pool opens in mid April and closes at the end of September, depending on the weather. For the 2017 season, the outdoor pool and splash pad are closed as of October 6th.

Are all the rooms decorated for Christmas?

All guest rooms are decorated in a Christmas motif. They feature Christmas colors and Christmas decor including wreaths, small Christmas trees, throw pillows, and winter scene artwork. Our mini-suites and two-room suites are each decorated in a specific Christmas theme.

Do all the rooms have balconies?

Not all rooms have balconies; however, we do have several guest rooms with balconies.

What direction do the guest rooms with balconies face?

Our balcony rooms are located throughout the hotel and face the courtyard and gardens, the mountains, our parking lot, and the side street.

Do you have a shuttle? Does the trolley stop at your hotel?

We do not have a hotel shuttle. The Pigeon Forge Trolley has several stops just a few steps from our front door. The closest is across the parkway, next to The Incredible Christmas Place.

How old is the Inn?

The Inn was built in June of 2007 and we have made it a priority to keep our property looking better than the day we opened.

TOPIC:

Discounts & Packages

Do you offer any room package deals?

We offer several packages, including Dixie Stampede and Titanic tickets-plus-room packages, and Honeymoon and Anniversary packages with additional gifts.

CLICK HERE  to view all of our current packages.

Do you have government rates?

We do not currently offer government discount rates.

Do you offer senior discount rates?

We gladly offer a 10% discount for members of AARP. Show your membership card at check-in to receive the senior discount on your room rate. Discounts cannot be combined or used for promotional offers or packages.

Do you offer military discount rates?

We gladly offer a 10% discount for military service members, active or retired. We thank you for your service to our country. Discounts cannot be combined or used for promotional offers or packages.

How does your Guest Rewards Program work?

For every $250.00 spent at either The Inn at Christmas Place or The Incredible Christmas Place, you can earn a $10.00 credit coupon which can be applied to a subsequent stay or purchase.

The value of your stays and purchases accumulate for two years, and the coupon credit is good for one year after earned. We appreciate your business and look forward to your next visit!

Do you run specials?

We offer specials periodically throughout the year. Click HERE  to view all current offers and check room availability.

TOPIC:

Special Occasions

Can I have flowers or a special treat waiting in our room or delivered during our stay?

Absolutely! We offer flower and gift basket deliveries for any occasion! Please call the reservation desk, and our associates will help you choose the perfect gift basket or flower arrangement for your visit.

TOPIC:

Local Attractions

Are there restaurants nearby?

There are several restaurants both adjacent to and very near the hotel.

Can I buy show tickets at your hotel?

Our concierge will be glad to help you purchase Dollywood tickets and arrange other show and attraction tickets.

The concierge will also assist you with golf tee times, hiking and touring suggestions in the Great Smoky Mountains National Park, and any number of other services and activities in the area. Just ask!

We will gladly help you plan your visit as a guest of The Inn at Christmas Place.

Where is Cades Cove

Located in the Great Smoky Mountains, Cades Cove is a beautiful valley full of wildlife, hiking trails, and historical buildings. Visit the link below to read more about Cades Cove and to view a map of the area.

https://www.nps.gov/grsm/planyourvisit/cadescove.htm

Where can I find the Trolley schedule and routes?

Please click the button below for all trolley schedules and routes:

Trolley Info

How far is it to Cherokee, NC?

From the Inn, it takes about an hour and a half, or 45 miles to reach Cherokee.

Follow US 321N or Pigeon Forge parkway to Gatlinburg Bypass in Gatlinburg. (6.5 Miles)

Follow Gatlinburg Bypass to US 441S (3.6 Miles)

Drive to US 441N in Cherokee (32.6 Miles)

http://visitcherokeenc.com/#home 

What is the highest peak in the Great Smoky Mountains National Park?

Reaching 6,643 feet, Clingmans Dome is the highest peak in not only the Great Smoky Mountains, but in all of Tennessee.

Where is Smoky Mountain Knife Works?

The physical address is 2320 Winfield Dunn Pkwy, Sevierville, TN 37876

To reach the store from the Inn, continue on 321 (or main parkway) towards Sevierville. Take North Parkway towards Winfield Dunn Parkway. The store is on your left before reaching a bridge.

Where is Bush's Baked Beans?

When leaving the Inn, Turn right onto the main parkway, in about 2 miles turn right onto Collier Dr. (Walmart is on your left). In 1.5 miles turn left onto Veterans Blvd. In about 2 miles turn right onto Dolly Parton Parkway. Bush’s Beans is about 13 miles on your right.

Address: 3901 US-411 Dandridge, TN 37725

Where can I get a marriage license?

Please visit the link below for all information regarding obtaining a marriage license.

http://www.visitmysmokies.com/marriage-licenses/

When is the best time to see the leaves change in the Great Smoky Mountains?

The Smoky Mountains are a magnificent sight in the Autumn months. While visitors can begin to see change as early as the first of October, the peak time for viewing the beautiful warm colors, is mid-October.

How far is it to Biltmore Estate?

From the Inn, it is approximately 90 miles and nearly 2 hours driving time. The fastest route is to reach US-411 N and take I-40 East to US 25 N towards Hendersonville Rd in Asheville. From here take exit 50 and you will end up minutes from the Estate.

How do I get to Gatlinburg?

From Christmas Tree Ln, turn left onto US 441 S (Parkway) in about 8 miles you will be in Gatlinburg.

Where is the Arts and Craft Community?

There are many artisans in Gatlinburg, and several can be reached along an 8 mile loop that runs from US 321N (East Parkway) to Glades Rd to Buckhorn Rd.

To reach US 321N, drive into Gatlinburg from the main parkway here in Pigeon Forge, turn left at traffic light #3 in Gatlinburg. On this road you will pass shops on your left and then at traffic light #3a Glades Rd, turn left. This road contains several artisans. At the end of Glades Rd. turn right onto Buckhorn Rd. This road will loop back to US 321N. Turn right to head back to town.

How far is the hike to Grotto and Laurel Falls?

Grotto Falls and Laurel Falls

Round trip: 2.6 miles for each trail

Time: 2-3 hours round trip for each trail

Level of difficulty: Moderate

When is the Gatlinburg Craftsmen's Fair?

Gatlinburg holds both a Summer and Fall Craftsmen’s Fair in the downtown Gatlinburg Convention Center. The Summer show runs from July 13-22 2018. The Fall show runs from October 5-22 2017.

http://www.craftsmenfair.com/

When does Winterfest start?

Winterfest is a celebration including lights, parades, and events that involve Sevierville, Pigeon Forge, and Gatlinburg! The festivities begin the second week of November when all county businesses turn on their Christmas lights. Each city has a separate day to commemorate the kick-off of the season. Visit the website below for more details on events.

http://pigeonforgewinterfest.com/

When are the Christmas Shows at Dixie Stampede and Smoky Mountain Opry?

Christmas at Dixie begins November 1 and ends December 31 2017.

Christmas at the Smoky Mountain Opry runs from November 1 – January 5.

The Inn is able to provide our guests with tickets for these shows at a discounted rate. It’s important to reserve your tickets in advance for the Christmas shows. Our concierge is always happy to arrange tickets prior to your trip.

Where can I buy a fishing license?

The website below will direct you in obtaining a fishing license.

https://gooutdoorstennessee.com/

How many people live in Pigeon Forge?

As of 2016, there are approximately 6200 people living in Pigeon Forge.

As of 2015, Sevier County’s population is about 96,000.

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