From the minute you walk into the lobby, there is a sense of being at home here that's difficult to describe. All of the staff, from the doormen to breakfast attendants to front desk, are so warm and friendly. It's really easy to feel like you're staying with friends here!
Reviewed by Ohio Country GirlJanuary 9 2018
If you love Christmas, this is the place for you!!! The have awesome decorations, the rooms are comfy especially the beds, and probably the best hotel breakfast buffet around!!! The staff are friendly and always ready to answer any questions that you might have.
Reviewed by Kristine CJanuary 10, 2018
Guys, if your wife is crazy about Christmas, this is a great place to accumulate some valuable "husband points" that are always good to have in the bank! We both enjoyed our experience of "Christmas Magic" that this unique place provides. We have visited with people staying there that they have done so every year since the hotel has been open...a real testament to how special this place really is.
Henry SJanuary 19, 2018
We recently spent a night at the Inn, our grandchildren love visiting Santa's house when they come to visit us. Santa was wonderful with them, as always. The Inn is so clean, smells wonderful and is so inviting. The beds are certainly heavenly!! We are always happy to see Alan, he is such a helpful, wonderful member of the Inn. We also met Buddy, one of the doormen. He was so informative, showed us some of the pictures in the Inn, if you look good, you will find a manger scene hidden in the picture. Going to the Inn is like visiting family, that is how you are treated. So well worth the visit!
Reviewed by msgscOctober 22 2017
My family and I have stayed at the Inn probably 6-7 times and we love it each time. My husband is a germ-aphobe and this is the ONLY hotel where he actually walks around barefoot in the room!! Its always super clean and amazingly decorated. The employees are always friendly and the breakfast is great! They offer pretty much any breakfast food you could think of. I really don't have a single bad thing to say about this hotel.
Reviewed by Brown37743October 24, 2017
This hotel is magical for the family. They pay attention to EVERY detail, Our family of 4 has stayed here 5 times and will be back next year for sure. Clean rooms, great breakfast buffet with anything you can think of, cookies, singing Santa, activities (such as roasting marshmallows), free DVD movies to borrow, doormen opening the door when you arrive and leave, Dwight- the best concierge ever who can get you deals on anything you want to do or eat, maids who leave Hershey kisses and make playful poses with our stuffed animals for our kids, a nice pool, and more.
Always love going every year, staff are friendly and helpful. Rooms are great, housekeeping does an awesome job Everytime! Breakfast is amazing with great coffees that are to die for. Pools and slide are great for the kids, mine never want to leave, neither do I 😊. The courtyard view of the pond is very beautiful, lots of activities and even a quiet fitness room to burn off those cookie calories after Santa sings with the kids. Well worth the trip and the money.
What a perfect place to spend Christmas.. Beautifully decorated with the Christmas scene. Large clean nice rooms. Staff was very friendly and helpful. Our beds were so comfortable. Just the right comfort for a good nights sleep. And the bathroom was excellent, loved the layout. We couldn't have asked for a better experience. We stayed so busy, we feel into bed from exhaustion. We will absolutely be going back. Can't wait for Christmas again. No words can describe what a perfect time we had.
The hotel was clean, beautifully decorated, and roomy! The staff was so kind, professional and prepared. I made a reservation in August - never heard a thing until we checked in and I'll be honest, I didn't expect them to have all the things ready for us from the website - but they did! Loved the balcony, the pool and especially the breakfast!!!! WOW!!!
It is Great, all the decorations is beautiful. Everyone is so friendly, including the guests, most of them said they come back every year. Activities were great and breakfast was unbelievable. I would love to be able to afford a week there. Thank you for making my stay enjoyable. Loved it!!!!!!
This place is amazing.... I wish I had more time to spend there. Staff was amazing, breakfast was amazing. Even the Santa there was great. He even made me smile! Highly suggest you get up and enjoy the breakfast too.
My wife and I love this place. We will definitely go back. It's always Christmas here. The hotel is decked out in Christmas lights and decorations. The fresh cookies are wonderful too. We had a wonderful experience and look forward to going back.
Everything was great. The service was good, and everything was clean. The only problem was the room numbers. They were very confusing. The rooms went in order like they normally should, but they just skipped mine and moved it to the end of the hall. Other than that, everything was okay.
This is without a doubt our favorite place in Pigeon Forge. We have made it an annual tradition for our family to kick off the Christmas season here every November. The staff are extremely friendly and helpful, the food is great, and Santa singing in the lobby is very special to my kids.
I went there to see the christmas carol story done by Gerald Dickens and it was amazing and remarkably done . I recommend everyone to see this to start off their Christmas season. Of course the inn was decorated beautiful and the staff is so friendly. It's like being at home surrounded by family
Worth every penny. I thought it was over priced until I left. I told my wife I don’t see how they make any money when I left. They entertained something every night for the kids. The breakfast was very nice included with room. Omelette bar and buffet with anything you want to eat. People make you feel at home like they knew you for years. I’ll be coming back. Thank you Christmas Inn for serving our family
Shared four days three nights over Labor Day weekend and had a wonderful time! Customer service was above and beyond! Santa was there each morning while breakfast buffet was served. We all felt like a kid again. The rooms was lovely. Gym was clean and pool was delightful. Will return for another visit! Everyone was depressed to leave
If your ever in Pigeon Forge you have got to come here! Beautiful place! When you walk in, you feel like you've entered a wonderland! Makes you feel like a kid again, at Christmas! Great prices, and great staff!
This place is absolutey beautiful. First time staying and I can't wait to come back just for the hotel! We wanna plan a winter trip. Everything was so clean and felt like Christmas. Kids got to see Santa! The morning breakfast is like a restaurant. All around amazing!
A wonderful place to enjoy the Spirit of Christmas any time of the year. We spent three wonderful days and two nights here. The included Breakfasts were absolutely scrumptious, with the cooked to order Omelettes and so many wonderful items on the menu. If you're thinking about booking a stay here, I urge you to book now, you will not be disappointed.
Wonderful place to stay, especially if you have small children. The staff is phenomenal. Very clean. Would stay again. Breakfast has many options from custom egg omelettes, waffles, pancakes, home fries to cereal. The juice apple and grape tasted like kool aid. Only complaint I had. Have to go down at 9:00 at night to watch the clock do it's chimes and music.
We loved it! The kids got a kick out of all the Holiday decorations, especially the tree in our room. Santa sang Christmas classics and the breakfast was delicious. If you love Christmas, you will love it here.
I think whoever said Disney was the happiest place on earth never stayed at this hotel! We are loving everything and it's only our first night! Everything is beautiful and clean and classy and high quality! Customer service has been woderful. This is a surprise trip for my 17 year old daughter and couldn't have chosen a better place!!
Just came back from the 3rd visit this year. Absolutely lovely place to stay. Everything is top quality, clean and lovely. The people who work here have become friends. So very kind and thoughtful!! You really must go,I promise you will not regret. In fact you will become a regular so many of us have. Great outdoor and indoor pool. The grounds are beautifully maintained. The flowers were so pretty. We really enjoyed all the Christmas in July activities!! Puts you in the spirit. The breakfast that they provide is included with the room. They have EVERYTHING. One of my very,very favorite places to go.
A wonderful place to stay. The staff were so kind and welcoming. The breakfast was exceptional and the live music was great. The decorations were absolutely beautiful. It renewed my Christmas spirit and I was ready for Santa Claus to visit. ?
What a wonderful place. Very clean and everyone was so nice and helpful. An amazing breakfast spread, like nothing I've ever seen before. The beds were very comfortable as well. Well definitely be back!
Well appointed accommodations. Well maintained property. Best bed I've slept on...even better than my own. Cleanliness of the room and common areas was excellent. Best breakfast buffet ever. Friendly staff. Christmas 365 days a year...lots of decorations but tastefully done and not over the top.
This is a beautiful hotel. The staff is always very friendly and helpful. It is very clean and the full breakfast has everything you could possibly want. It is the only place we stay when we visit the Pigeon Forge /Gatlinburg Area.
Wonderful place! This is my family's favorite place to come on vacation. This is our third time here and each time there's something new to see. The staff is fantastic. The room's are always clean and there beautiful. I would tell everyone to at least come here once. You want be disappointed.
BEST PLACE WE'VE EVER STAYED!My husband, daughters (1 and 9) and I booked a weekend trip to Pigeon Forge-our first time going together as a family. The original hotel we arrived at was unacceptable. We had the worst experience of my life with the most horrible staff-we cancelled the reservation before even checking in. I frantically called hotel after hotel looking for an available room. We started driving the strip with hungry little girls in the back seat, desperate. We saw The Inn at Christmas Place. My husband said "nothing bad happens at Christmas, let's try here." We were told they too were booked up. Holly at the front desk could see the look of devastation on my husbands face (this was the 5th hotel we'd tried). She asked him what happened that landed us roomless. He told her about our terrible experience down the road. She told him that simply would not do. After 20 minutes of working her Christmas magic she was able to get us the perfect room close to our budget. Holly literally saved our vacation. This hotel was magical. We have never had more fun on a vacation. Words cannot expressed what Holly and the staff did for us. We are so grateful for her hospitality and kindness. Everything about this hotel was perfect, it was magical. We are already planning a return trip this winter. THANK YOU HOLLY!
We have been to the Christmas Place Inn several times over the past few years and this was another great experience. We went for a special occasion which they acknowledged with a gift not long after we arrived. The staff was very friendly, the rooms were clean, and the breakfast provided with the stay was miles beyond standard hotel breakfast, with an omelet station, cookies, and a selection of several coffees as the highlights. The inn is very convenient to most everything we do on our Smokey Mountain getaways, with lots of places to play and eat nearby. Great experience.
Always love coming to The Inn at Christmas Place! For this visit, they were sold out but I asked if they could possibly call us back if a cancellation came in. The did so and we were able to stay the night in a Jr. Suite with jacuzzi. The room, along with the staff, location, breakfast and concierge were wonderful!!! We also found out that they have a rewards system too ... for every $250 pre-tax spent, $10 can be spent for a future visit at the Inn or at the Christmas Store across the road.
This was our first time staying here. My husband and I came here for our 36 the Anniversary. The staff left a gift of cookies and Christmas ornament with our names and Happy 36th Anniversary on it on our bed and that was such a nice gift and surprise. The rooms are very clean, beds and pillows are so soft and comfortable. The staff are all Great!!!!!! Fresh cookies and coffee or hot chocolate.The breakfast is awesome. It feels just like home. This place is a must to stay at. We will be back. Thank you for a great night stay. Judith & Charles Brown Morristown Indiana
The building inside & out is beautifully decorated and the lights, scenery, & the garden & duck pond are breath taking. Love the 24/7 hours for the indoor pool & hot sauna, has snack & refreshment rooms each floor,laundry room,fitness room,wheelchair assistance for the handicapped, elevators & stairs in excellent condition, & Free Breakfast! 7am-10am!!!Also, we checked in early @ 1:15 pm upon special request with no problems! Coffee & cider in the lobby,friendly staff, rooms stocked with everything we needed!!!!!We stayed for our anniversary & it was Wonderful! !!! I would recommend to everyone, very kid friendly too, but sorry, no pets allowed, must be boarded @ a kennel if you have pets.Only service animals permitted per state law.We had such a great time I wouldn't mind staying year round lol