From the minute you walk into the lobby, there is a sense of being at home here that's difficult to describe. All of the staff, from the doormen to breakfast attendants to front desk, are so warm and friendly. It's really easy to feel like you're staying with friends here!

Reviewed by Ohio Country GirlJanuary 9 2018

If you love Christmas, this is the place for you!!! The have awesome decorations, the rooms are comfy especially the beds, and probably the best hotel breakfast buffet around!!! The staff are friendly and always ready to answer any questions that you might have.

Reviewed by Kristine CJanuary 10, 2018

Guys, if your wife is crazy about Christmas, this is a great place to accumulate some valuable "husband points" that are always good to have in the bank! We both enjoyed our experience of "Christmas Magic" that this unique place provides. We have visited with people staying there that they have done so every year since the hotel has been open...a real testament to how special this place really is.

Henry SJanuary 19, 2018

We recently spent a night at the Inn, our grandchildren love visiting Santa's house when they come to visit us. Santa was wonderful with them, as always. The Inn is so clean, smells wonderful and is so inviting. The beds are certainly heavenly!! We are always happy to see Alan, he is such a helpful, wonderful member of the Inn. We also met Buddy, one of the doormen. He was so informative, showed us some of the pictures in the Inn, if you look good, you will find a manger scene hidden in the picture. Going to the Inn is like visiting family, that is how you are treated. So well worth the visit!

Reviewed by msgscOctober 22 2017

My family and I have stayed at the Inn probably 6-7 times and we love it each time. My husband is a germ-aphobe and this is the ONLY hotel where he actually walks around barefoot in the room!! Its always super clean and amazingly decorated. The employees are always friendly and the breakfast is great! They offer pretty much any breakfast food you could think of. I really don't have a single bad thing to say about this hotel.

Reviewed by Brown37743October 24, 2017

This hotel is magical for the family. They pay attention to EVERY detail, Our family of 4 has stayed here 5 times and will be back next year for sure. Clean rooms, great breakfast buffet with anything you can think of, cookies, singing Santa, activities (such as roasting marshmallows), free DVD movies to borrow, doormen opening the door when you arrive and leave, Dwight- the best concierge ever who can get you deals on anything you want to do or eat, maids who leave Hershey kisses and make playful poses with our stuffed animals for our kids, a nice pool, and more.

Reviewed by strump2017August 1, 2017
Somehow, a year-round, Christmas-themed, luxury-but-not-luxury-priced hotel makes sense in Pigeon Forge, TN. Great (Christmas flavored) coffee, wonderful (Christmas decorated) rooms and loved their (Christmas music playing) Glockenspiel and the (Christmas shaped) cookies left out in case you're up after the kids are off to bed. Room and service were as good as any hotel I've stayed at. I mean, the address is on Christmas Tree Lane. The amount of whimsy in the air is almost enough to cloud your vision, so be sure to bring a red-nosed reindeer to light the way.read more
Ryan Mirchel
04:26 14 Mar 19
I can't say enough good things about this place. Everyone was very friendly and treated you like a guest. Even the doormen standing in the cold in Feb were amazing. Loved our anniversary ornament that was gifted to us by the hotel. The room was amazing, full size Christmas tree, decorated mantel. Love Love Love this place. Special shout out to Jingles, very sweet gentleman and very informative. Hope to return soon.read more
Chrissy Hovis
23:19 06 Mar 19
Absolutely beautiful hotel, you will feel like you're back in December and it's Christmas all over again. Breakfast buffet was amazing and Santa's appearances were so joyful for the kids. All of the Christmas decorations were perfect and the scavenger hunt was a blast but I do believe they should have a better price at the end. I really could not think of anything bad to say, the live piano player and the hot apple cider at night, the 24-hour indoor pool ... outside and inside decorations, views from the rooms, everything was perfect. If I ever visit Pigeon Forge Tennessee again, I will 100% stay at this hotel.read more
Yaumara Mijares
23:08 04 Mar 19
If you love Christmas this is the place to stay. It is family owned. Not a corporation. People are pleasant. Breakfast is great it is included. On Tuesday, Thursday, and Saturday at 8:00-9:00 PM Santa sings carols afterwards milk and cookies are served. Hot cider is served at 6 PM each night. On Friday night they have marshmallows roasted on an fire pit outside. During breakfast from 8-10 am Santa Claus makes an appearance. Only problem they don't allow pets. They have an indoor and outdoor pool. Exercise room. Laundry room. Vending machines I found that the sodas were cheaper at the hotel than then at the convenience store.read more
S Brackeen
04:34 28 Feb 19
We stayed in a room decorated for Christmas. The decoration were outstanding. My wife and I travel quite a bit. Best breakfast I have ever had. The options are outstanding. We used the concierge to book a show. He did an outstanding job getting us tickets. He let us know the best time to arrive and what food to expect. Staff is friendly and of course Santa was fantastic.read more
James Watson
20:26 26 Feb 19
The inn at the Christmas Place is one of the best places that we have ever stayed. Two gigantic guys open two gigantic doors when we arrived. Christmas trees and Christmas lights and Christmas songs playing in the background, It’s Christmas every day. Across from the Inn is the amazing Christmas store, it is completely and totally amazing with the amount of Christmas ornaments and gifts and presents available to purchase. Wonderful fireplaces decorated with Christmas all around. Private balconies and beautiful rooms. In the morning there is a wonderful breakfast that is included with the room.read more
Holden Chandler
01:33 26 Feb 19
We will be making another trip to this magnificent place for yet another family birthday celebration in two weeks! We love the staff and hotel! Clean and they will do anything to help accommodate you! We love The Inn at Christmas Place! The apple cider alone is worth the 4 hour drive! Love love love!read more
Mittens And Me
23:38 24 Feb 19
Pure magic. The entire place is gorgeous. The staff is courteous. Santa has an awesome singing voice. They serve milk and cookies every night. Seriously the definitive Christmas experience.read more
Cryojin
23:20 23 Feb 19
We love the Christmas Hotel!We have stayed here many times, and my Mother who lives in England says its her favorite hotel of all the ones I have taken her to and I don't disagree!The hotel is beautifully decorated all year round, and the rooms are too though some of the more upscale rooms have better trees and decorations.The breakfast is amazing! Probably the best hotel breakfast I have ever had, and I have stayed in some upscale places over the years. In fact when we have stayed locally at lesser establishments when our budget was not keen enough for the Christmas hotel we came in and paid for just the breakfast! I believe you can still do this, and it was very good value.Being a better class hotel than your average Holiday Inn type place the rooms tend to be a little more expensive but its well worth it!I should also add residents have coffee and hot chocolate available in the lobby, and also cookies! Many happy memories of sitting on the couches on the lower level enjoying cookies drinking a hot drink!Highly recommended, you will not be disappointed!read more
Tim O'Sullivan
02:43 18 Jan 19
Stayed here for 2 nights as part of a Mother Daughter vacation. We had the 2 queen no balcony room. Very cute! The entire hotel is decorated so well and beautifully it is any Christmas lovers dream! The breakfast is superior and included with overnight stay (although you can purchase breakfast if not staying as a guest). It had everything you could think of, including an omelette bar! Highly recommend whether staying just a night or an entire week!read more
Ashley
20:32 08 Jan 19
We had a wonderful time at this hotel! The staff was friendly and helpful. The cleaning staff was even more amazing. The breakfast was the best hotel breakfast we had ever had. Its definitely a wonderful place to go if you arent ready for the Christmas season to be over!read more
Chandler Elizabeth Cundiff
15:56 03 Jan 19
Beautifully decorated..1st time there and we were put in front of the elevators...it was loud. Psa announcement-- Please be mindful in hotels in the hallways. There are other people wanting to enjoy their time as well.-- The Inn should make those rooms storage rooms and not even put their customers in that situation. These rooms cost entirely too much and at that this was an upgraded room. I will be sure to request a room away from the elevators next time. The Santa is handsome. The breakfast was good. A lot of choices. The breakfast rush is a little chaotic. There was not enough space for waiting in line without hovering over the other diners which is uncomfortable for everyone. I expected better organization of that.read more
Krista Moseley
15:10 02 Jan 19
My husband and I stayed here only a couple of nights, but it was so worth every penny. It was clean and inviting. The staff was very nice and helpful. The place was just filled with beautiful Christmas decoratuons. We plan to take our grandchildren the next time. Just a great experience!read more
Stephanie Smith
02:23 12 Dec 18
We were in town on a camping trip a year ago and saw The Inn at Christmas Place from the highway. We were drawn to it by the architecture and beautiful grounds and we decided to investigate. The tasteful decorations and beautiful music inside rekindled Christmas memories from my youth. We decided this year after our camping trip to stay there a couple of nights, and although our expectations were high we were not disappointed. We'll be returning again I'm sure. We enjoyed the generous complementary breakfast and listening to carols on the glockenspiel. Last night Santa performed Christmas music in one of the sitting rooms, followed by a dessert of homemade cookies with coffee, milk, and hot cider.read more
Peter Weber
22:33 02 Nov 18
If you love Christmas, this is the place to stay anytime of the year. Entire hotel is decorated for Christmas all year round, even outside. Rooms are clean, spacious, and comfortable. Staff is friendly. Breakfast is by far the very best of any hotel.read more
Ken Walters
12:45 30 Oct 18
We have been going to The Inn at Christmas Place for many years. We have always had a great time. The entire team at the Inn is fantastic. I highly recommend this great place to everyone. You will make great memories there. From the Singing Santa to the crafts, there are things for everyone. They have a fantastic breakfast.read more
Damron Dental Care
01:35 16 Oct 18
If you Love Christmas, this is the place to stay. We had a wonderful time here, sorry we couldn't extend an extra night, but they were booked solid. Very nice buffet breakfast that's included in the price of the room. Fresh made omelets, large display of potatoes, meats, fruits, meats & cheeses, eggs, ham, make your own waffles, some mornings the meats are different. We had a beautiful room, Christmas tree, fireplace, jacuzzi, balcony, fully decorated, very comfortable king size bed, microwave, fridge, coffee maker. Santa is there to visit and read to the kids. We didn't go swimming however the indoor pool is open 24 hours to adults with a hot tub. There's an outdoor pool as well. At night there's cookies & hot cider in the lobby, coffee too, Barnie's Santa's White Christmas coffee. You can also, rent at no cost DVD Christmas movies. Everyone was very friendly, housekeeping staff was great too, as well as those serving in the buffet in the morning.read more
Catherine Lather
15:03 14 Oct 18
This is my new favorite hotel to stay in Pigeon Forge. It is so clean. This Inn is runni g like a well oiled wheel. From the front door to the front desk and then to your room. The place is elegant. The breakfast fabulous and the staff is friendly helpful and knowledgeable. The decorations are gorgeous. I cannot say enough about this place. If you love Christmas, this is the place to stay!!!read more
Elaine Barbuto
17:57 12 Sep 18
We stayed Labor Day Night. I made our reservations the night before. A little glitch with making the reservation but called the hotel and a very nice lady helped me. The hotel is beautifully decorated! Our room was clean and spacious. Comfortable bed. Great breakfast buffet...really...it's great! All the staff we met were kind and helpful. We will go back again.read more
Marvin Morrison
00:33 06 Sep 18
Beautiful and homey! Comfy beds. Super clean rooms and bathrooms. Fantastic breakfast bar. Wonderful staff. The kids loved the slide at the outdoor pool. Cookies and milk after Santa sang songs was the perfect ending to our night. Oh, and that view of the Great Smoky Mountains is breathtaking! Highly recommend and will be coming back! Most of all, I love the story behind The Inn at Christmas Place.read more
MATTHEW MCCLELLAN
15:06 31 Aug 18
This is the second time we've stayed here. Originally it was based on a reference from my sister in law. Great place right on the main path in Pigeon Forge. We really like the Christmas themed decor, it's relaxing and helps make a vacation a trip away from the every day Life. We always get a room with a balcony, love sitting out at night after running around all day, to just relax. And what can I say about the breakfast! It's the best, all you care to eat is included, and fresh made omlets too. Great place, this will not be our last trip here.read more
Chuck R
11:50 28 Aug 18
Our stay was nothing short of magical! We stayed in July in 90+ degree weather, yet were instantly mesmerized by the Christmas spirit that exudes from the Inn upon arrival. The owners have done an impeccable job to ensure that every detail has been tended to in a tasteful manner. The staff was friendly and helpful. The Inn was spotless. Our room was beautifully decorated and the layout was spacious. The mattresses were cozy and the linens soft and clean. The indoor pool and hot tub were lovely and my kids loved the outdoor pool and water slide. The breakfast buffet was to die for and we weer very impressed with the chef at the omelette station. We had dined at the Grove Park Inn for the Sunday Champagne Brunch a few days prior and my children rated the omelettes here as superior. (Go figure.) We enjoyed the Tuesday evening Christmas Concert and hot cocoa, as well as the gingerbread house decorating event. My daughter decided this was her favorite hotel ever and we are hoping to visit again this winter.read more
Brandi Adams
01:04 27 Aug 18
First time. Was so surprised at the level of service. I was going to have flowers sent to the room beforehand and they were happy to help me. I received a call a few days before my stay and was asked a few questions about my stay. When we arrived there was an ornament there celebrating our first anniversary with our names on it. The breakfast was good and the room was fantastic, the atmosphere was just wonderful. My only complaint was that I couldn't take a plate of breakfast up to my partner to have breakfast in bed. I get it you think people will feed people not registered in the hotel. I hope to return again soon.read more
George Doyle II
16:50 25 Aug 18
Christmas all year long? Absolutely. This place does not skimp on the Christmas atmosphere. Everywhere you go it is Christmas. And a Christmas tree in every room.Service and staff are exceptional. The rooms are near and clean. They have a very nice swimming pool outside and smaller pool inside. And... and... the free breakfast buffet is the best I've ever seen.read more
Joe Fryer
18:23 16 Jul 18
Very pricey, but worth the cost. We stayed here for a few days during our recent trip to Gatlinburg and absolutely loved it. If you love everything Christmas, you will love this place. Beautifully appointed rooms. with a staff that is one of the most attentive, kind and helpful I've ever encountered in a hotel anywhere, it is an experience that everyone should enjoy at least once. From the moment we walked through the doors, it instantly became one of our most favorite places to stay, and we will definitely be going back.read more
Ann Glynn
01:39 15 Jul 18
This place was amazing! We had the two room suite and it was beautifully decorated and very clean. It had two full Christmas trees and a large balcony. Everyone at this hotel is so nice and helpful, it really does feel like Christmas everyday. We loved the gingerbread house decorating, bingo with Santa, and singing Santa was fantastic! My son loved the lemonade that was available in the lobby and I loved the free coffee all day. Free breakfast in the morning had a lot of choices and it was excellent. Being able to check out family board games and Christmas movies was an added bonus for the evenings after a long day. This place really exceeded my expectations and I now understand why the reviews are so good. My family and I had a wonderful time here!read more
Kristen Crawford
15:39 14 Jul 18
Best hotel I've been to. Everyone is so nice and helpful. It makes you happy to stay here. Santa comes daily. Breakfast is amazing. Location is good. Pools are great. Scavenger hunt is fun for everyone. I can't say enough!read more
OPC o2
11:37 06 Jul 18
Love this place! I travel a lot and this is one of the best hotels I've visited... Very clean, excellent location, great staff, and very cozy.read more
Scott Allen
23:37 19 Jun 18
We had a great experience here! Everyone at the hotel was helpful and friendly. If you need to book any entertainment, let the concierge help you get a discount. Bed was comfortable, balcony and jacuzzi tub was an added bonus. There are evening activities and milk and cookies. Lots of festive and interesting decor. Free breakfast with an amazing selection including custom omelettes, fresh fruit, breads, yogurt, cereal, donuts, cobber, pies and more...yum!read more
Jayne Lees
15:46 09 Jun 18
Very clean hotel. Love the coffee and cookies at night! Santa sings wonderfully as well! Great place if you're a Christmas fan!read more
Kyle Tarwater
02:02 22 May 18
Best hotel I've ever stayed at! All of the staff is very friendly there are amazing amenities and the complementary breakfast buffet is delicious. The rates are very affordable and the Christmas decorations that are up all year are very delightful. Plus if you have kids santa comes to visit in the morning! So if you're looking for a place to stay while enjoying any occasion in Pigeon Forge look no further!read more
Maxwell Cope
13:31 20 Apr 18
Top notch. Rooms were clean, yummy breakfast, theme was well done, and my kid loved getting her picture taken with Santa. Would highly recommend if you have kids or you've got a lot of Clark Griswold in you.read more
Steve Williams
22:02 30 Mar 18
Love this place. Right in the middle of everything. Awesome Door Service. Really great Christmasy environment! Good breakfast but don't wait till 9.read more
mark mcintosh
04:31 26 Mar 18
The Inn at Christmas Place sets the standard that all hotels should follow. This hotel is immaculately clean. Every part of my stay here was enjoyable. Friendly staff. Nice refreshments are available for guests in the lobby and a wonderful breakfast. The outdoor spaces are landscaped beautifully. The only possible complaint is the road noise if your room faces the highway.read more
Kyle
20:59 04 Mar 18
The place was amazing. Room was clean except for our air conditioning vents that had dust on them. Little disappointed in the fact I was told that with dine in package I could choose Calhoun's when I got there and all they had was The Goat certificates. Breakfast was good but if you want the more high end desserts like the cheesecake, I had heard about, you better get to the breakfast bar early like 7. They put out one cheesecake and one pecan pie out and thats it. The other stuff is old pastries for desserts. The omelette was delicious and the man very nice and friendly who was making them. The ham and biscuits and gravy were good too.read more
Mary Ann Lloyd
19:07 26 Feb 18
This was the best hotel I’ve ever stayed at. The breakfast was great. The pool wasn’t too crowded. I also love the Christmas theme. I’m definitely coming back in February ❄️read more
Foxes1001 !
14:15 27 Jan 18
Always love going every year, staff are friendly and helpful. Rooms are great, housekeeping does an awesome job Everytime! Breakfast is amazing with great coffees that are to die for. Pools and slide are great for the kids, mine never want to leave, neither do I 😊. The courtyard view of the pond is very beautiful, lots of activities and even a quiet fitness room to burn off those cookie calories after Santa sings with the kids. Well worth the trip and the money.read more
Tundraboy Blue
07:51 26 Jan 18
Rooms were very nice. Breakfast was top notch and the staff ( all the staff) were extremely nice and helpful. 8-10pm cookies were a great before bed snack. Can't wait to go back!read more
RENITA ROSE
22:32 22 Jan 18
What a perfect place to spend Christmas.. Beautifully decorated with the Christmas scene. Large clean nice rooms. Staff was very friendly and helpful. Our beds were so comfortable. Just the right comfort for a good nights sleep. And the bathroom was excellent, loved the layout. We couldn't have asked for a better experience. We stayed so busy, we feel into bed from exhaustion. We will absolutely be going back. Can't wait for Christmas again. No words can describe what a perfect time we had.read more
Susan Hentz
23:15 08 Jan 18
The hotel was clean, beautifully decorated, and roomy! The staff was so kind, professional and prepared. I made a reservation in August - never heard a thing until we checked in and I'll be honest, I didn't expect them to have all the things ready for us from the website - but they did! Loved the balcony, the pool and especially the breakfast!!!! WOW!!!read more
SpicyPankakes OOONNFFIIRREE
15:54 30 Dec 17
It is Great, all the decorations is beautiful. Everyone is so friendly, including the guests, most of them said they come back every year. Activities were great and breakfast was unbelievable. I would love to be able to afford a week there. Thank you for making my stay enjoyable. Loved it!!!!!!read more
Wilma Bunch
23:01 29 Dec 17
This place is amazing.... I wish I had more time to spend there. Staff was amazing, breakfast was amazing. Even the Santa there was great. He even made me smile! Highly suggest you get up and enjoy the breakfast too.read more
Suzanne Riddle
05:30 28 Dec 17
My wife and I love this place. We will definitely go back. It's always Christmas here. The hotel is decked out in Christmas lights and decorations. The fresh cookies are wonderful too. We had a wonderful experience and look forward to going back.read more
Tim Williams
19:33 26 Dec 17